11 May 2007

Muni Wi-fi, where is the market?

Business Week reports on the struggles of municipal wi-fi to gain a foothold. I think it's a fine thing that private companies are trying to make this work -- but the fact that it inevitably involves the local government means that it won't die when it should.

The first rule for promoting a new technology is to make sure it works. So it's a surprise when a four-person team from EarthLink Inc. (ELNK) tells me that the wireless broadband service the company is rolling out for the city of Anaheim, Calif., won't work in a coffee shop there. This is the same Starbucks (SBUX) where the EarthLink folks had just spent an hour pitching their Feather service. "The walls are too thick," explained Cole Reinwand, vice-president of products strategy and marketing. [...]

[I]n buildings of more than three stories, you need additional receivers to boost the signal. [...]

With only 2,000 subscribers in the five cities that are up and running, CEO Mike Lunsford told analysts in April that it will reduce plans to bid on more cities so it can "demonstrate the marketability" of Wi-Fi.

As I've mentioned before, municipal wi-fi is a solution in search of a problem. Most people have their needs served indoors and outdoors, and muni wi-fi seems to be aimed at a strange niche: people that want mobile Internet, yet only out of doors and only within the city limits.

Cynthia over at IP Democracy offers her own experience:

Get too far away from the transmitters and you’re out of luck. Go into a building with thick walls and the signals just can’t through. If too many people are on the network, the speeds drop to below dial-up levels. Most of the time muni-Wi-Fi is a Rube Goldberg proposition and, to make matters worse, even when everything is working well, customers aren’t flocking to it.

I don't mean this as schadenfreude -- I live on technological progress. The great thing about truly free markets is that we get a lot of hard information, very quickly, about the applicability of a solution to a problem. If there is city money involved, however, that market information tends to fall on deaf ears.

03 May 2007

The market routes around municipal wi-fi

Municipal Wi-fi projects are getting scaled back further as cities and companies begin to realize that no one is actually demanding them:

[...] the stark reality is that someone still needs to pay for the infrastructure and the cost of running the network.

Now as operators move beyond proof-of-concept networks, they are re-evaluating their business models to ensure they can make money. This means carefully selecting the cities where they want to build networks and demanding more assurances from cities that they can get enough subscribers to make building the network worthwhile.

The biggest sign of a shift came last week when EarthLink, which has won 13 citywide Wi-Fi contracts, said it plans to cut its spending for municipal Wi-Fi and will refocus its strategy to build out networks in cities where it already has contracts. Chief Executive Michael Lunsford said during the company's first-quarter conference call that it would only consider taking on new contracts in larger cities, such as Chicago or Los Angeles, where presumably the chances of turning a profit are higher.

I am glad that the market is bringing some rationality to the situation. I've pointed out in the past that these sort of government initiatives have very few of the disciplines of a free market. Which is to say, money is spent independent of any verifiable demand.

Municipal wi-fi has been a consistent money-loser [pdf] because the market simply won't support it. Why? Think of it this way...

There are two places we use the Internet. Indoors, most people have a fast, reliable connection that is anywhere from 5 to 20 times faster than the wi-fi that SF is promising.

Outside of the house, a wireless service has many attractions. But why would anyone pay for a service that only works within the city limits? Sprint, Verizon and AT&T offer wireless Internet throughout the country, and WiMax is developing apace. The advent of the iPhone will goose this demand further.

So really, the niche for city-wide wi-fi is quite small. It's good for those people who want a mobile Internet, yet rarely leave the city. Funny demographic, no?

The good news is, the market is routing around our slow-moving, wasteful municipalities. Ubiquitous wireless Internet is happening, and (god willing) government will have little to do with it.

-----

Sadly, cities and their anointed vendors are sticking taxpayers with the bill for these unwanted toys (from link at top):

Recently, MetroFi, which has signed contracts for several major cities including Portland, Ore., also shifted its business strategy. The company is now requiring cities in which it provides free, ad-supported Wi-Fi access to commit to being anchor tenants. This means that the city will be contractually obligated to buy an agreed upon level of service from MetroFi in exchange for the company building the network in that city.

The economic term for this is "circle jerk". It goes like this:

  1. City leaders want a wi-fi network.
  2. City leaders want to avoid appearance of spending taxpayer money.
  3. Announce "public-private" partnership.
  4. Create commission to choose which private companies are allowed to do business.
  5. Create elaborate requirements for these partners (price restrictions, "red-lining" rules, freebies, etc).
  6. Providers realize that the public not actually demanding a wi-fi network. Above requirements make profitability a longshot.
  7. Providers demand city guarantees of financial success.
  8. City becomes primary customer of wi-fi network.
  9. Taxpayers pay anyway (see #2 above).

This is the model that gave us our current public utility system, by the way.

My prediction: municipal networks, even the successful ones, will be largely ignored by the public, even if they continue to make news. We'll keep paying for them, though.

04 March 2007

Dvorak and the myth of "free"

John Dvorak has a long tirade about municipal Wi-fi and phone companies' supposed conspiracy to kill it. I like Dvorak's curmudgeonly ways. But the risk of such muckraking is that he gets a lot of things wrong. Let's start with this:

If you take a city the size of San Francisco and give the entire population free high-speed Wi-Fi, think of the applications that will fall into place. That includes VoIP calls galore. Move over, cell phone; hello, Wi-Fi phone.

Mr. Dvorak is committing the common sin of getting people's hopes up while not doing his homework. Let's put aside the fact that the network doesn't yet exist. Here are the incorrect assertions:

1) Free wi-fi will be faster than the phone companies' wireless plans. Dvorak says:

Wi-Fi is currently at 54 Mbps and has been for years. Reaching 100 Mbps is easily achievable thanks to pre-n and other tricks. The cell connections run from 384 Kbps with EDGE up to maybe 2 Mbps on EV-DO, if you're lucky.

All true. Except that in San Francisco, the free Wi-fi offering promises only 300kbps, which is six times slower than the mobile offering above.

And keep in mind that these are theoretical numbers. Add an apartment building -- or a neighbor's microwave oven -- and Wi-fi bandwidth drops a lot. The mobile phone companies have been working around physical barriers for a lot longer than the Wi-fi folks.

In both cases, you'll be sharing that bandwidth with a few hundred thousand of your closest friends. Wi-fi only works within the city limits, while the phoneco's coverage is much broader.

Advantage: phoneco's.

2) The SF wi-fi network will support VoIP. The basic, free, ad-supported service promises around 300kbps. This is theoretically enough for a voice call -- but only if that bandwidth is consistent and glitch-free (see above).

I use Skype over my hard-wired 5-megabit connection here at Casa Republicano. It works fine in most circumstances, but breaks up with some regularity.

Now imagine a wireless network with 1/15th of that bandwidth, and shared by your neighbors. You might be able to achieve an intelligible conversation here and there, but I can't imagine anyone will depend on it.

More importantly, I suspect that free service will not even allow VoIP traffic. Did I mention that it's ad-supported? Google inserts ads into web pages. How do you insert ads into a third-party VoIP call? You don't. So it's a fair bet that Google and Earthlink will only allow traditional web surfing on the free network.

Advantage: phoneco's.

3) The public is interested in switching between mobile and wi-fi. According to this report:

The research firm Ovum predicted in a report released Tuesday that by the end of 2010 only a little more than 2 percent of all mobile subscribers, or fewer than 5.5 million people, will have purchased dual-mode services.

I dig the idea of a phone with Wi-fi capabilities, but it would have to work with a minimum of fuss. I am not gonna tweak network settings all day long. And I'm a geek! Most people's tolerance for the cutting edge is much lower than mine. Of course, these things might improve drastically. But until they do, don't expect a change in that 2% figure.

Advantage: phoneco's.

-----

Now, let's get to the meat of this. Is municipal Wi-fi desirable? Dvorak puts it this way:

Is the public so stupid that if given the choice between that service and free municipal Wi-Fi, they'd want the slower expensive service over the free faster service?

Probably not when the extremes are that broad, but you can be sure that the local politicians will cave on this, and we can forget free municipal Wi-Fi and Skype phones. Free is, by definition, communist! And it hurts free enterprise!

Who needs progress when you have profits?

I appreciate his snark here, but I am afraid that a) it's not faster [see above] b) it's not free and c) it's closer to communist than John thinks.

Municipal wi-fi projects have all been enormously wasteful boondoggles paid for by taxpayers, and largely unused by the public. Here are a few samples from this new report [pdf]:

• Dalton, Georgia: $171.0 million
• Tacoma, Washington: $110.9 million
• Grant County, Washington: $ 76.4 million
• Jackson, Tennessee: $ 63.7 million
• Alameda, California: $ 59.3 million
• Provo, Utah: $ 45.7 million [...]

...and these are just preliminary numbers. The funds have gone to creating new bureaucracies, which will certainly continue to grow. How many teachers you figure those numbers would pay for?

These networks do not need to perform to continue to receive funds. This allows them to work poorly while undercutting commercial offerings on price. So yes, it does hurt free enterprise, which many of us call progress.

And here in San Francisco, socialism is alive and well:

IN SAN FRANCISCO, says Ross Mirkarimi, one of 11 members of the city's elected Board of Supervisors and a co-founder of California's Green Party, “suspicion of corporate interests flows as thick as the fog.” So it has come naturally for the Board, the city's legislature, to force a delay on a plan, signed in January by the mayor, Gavin Newsom, and two technology companies, Earthlink and Google, to let the firms blanket the city with free or cheap wireless internet access by putting little “Wi-Fi” antennae on lamp-posts.

[The] reason appears to be that fog-like suspicion. If “big business”—ie, Earthlink and Google—is so keen on that wireless network, “we should consider doing it ourselves,” says Jake McGoldrick, another supervisor. He wants to study other options, including a network financed, owned and run by the city.

This is quite the opposite of Dvorak's concern. He seems to think that free-market types like me are the barrier to municipal Wi-fi. In San Francisco, the primary barrier is that the current proposal is not socialist enough.

h/t Glenn, who has more.

15 February 2007

US broadband mythology

Cynthia over at IP Democracy has an analysis (of an analysis) of US broadband in comparison with the world, to which I will add an analysis.

She contends that the US is falling behind in broadband and implies that we are in bad shape and need more government involvement. She makes some cogent points, but doesn't dig deep enough.

The first and most predictable example she points to is South Korea, and she claims that they have 100Mb/s upload and download speeds. I will make the equally predictable point that population density does matter (scroll down), but the real question is: how does she know that they actually get 100Mb up and down? She doesn't, and the original article doesn't -- it's just a meme that gets reported a lot.

An outfit called Analysys looked at actual network performance vs advertised performance [pdf], and found that South Koreans only get around 40% of what they pay for, at least for the "fast" plans, while the US gets over 90%. Their actual bandwidth is around 20Mb on the high end, while in the US we get around 13Mb.

Yes, Korea is still faster, but with 10 times the population density and the drum beat of a Korean miracle, shouldn't we expect something more miraculous?

Due to this inefficiency, the South Koreans pay around $3/Mb for connectivity vs around $5/Mb in the US. Since laying a mile of fiber will reach 10x as many people in Korea, shouldn't their prices be around 10x lower? Or even 5x? In fact, it sounds like the Koreans are getting ripped off, considering the efficiencies available to them.

Further, our actual throughput is well ahead of all of the European countries included in the Analysys survey. In working with colleagues at my company's European offices, I know this to be the case. I will take real bandwidth over advertised bandwidth any day.

Richard Hoffman (author of the original analysis) attempts to take apart the population density argument by pointing to countries with lower densities than ours who have better broadband penetration:

That argument falters, however, when one considers that five of the 11 nations that lead the U.S. in per capita broadband penetration, including Iceland, Finland, Norway, Sweden, and Canada, have significantly lower population densities than the U.S.

...and that's fine. But notice that four of these five countries are Scandinavian welfare states. Really, he is offering a single counter-example with a number of different names.

These countries do not refute the population density argument. Rather, they illuminate what I have said before: that socialism can only succeed in a homogeneous population. These countries are among the least diverse in the world -- so much so that the Human Genome Project chose Scandinavia because of its limited gene pool.

If the goal is broadband penetration in a non-diverse economy, Scandinavia offers a good example. The government can make spending decisions with which a majority of the population will agree. The rest of world, especially the US, requires a little more diversity of opinion and priorities.

In fact, we can combine all of Scandinavia, call it a country and still be smaller than a single US state --  say, Florida, which is a leader in broadband. In just one year, the US added more new broadband users (24 million) than the total populations of Richard's Scandinavian examples. So what are we comparing, exactly?

So while Cynthia's and Richard's articles offer some interesting insights, they are not blowing the lid off of any broadband myths. In fact, they are often simply repeating them.

----

Look, we can consider broadband policy to be about keeping up with some mythical Joneses, or we can consider broadband policy to be about making the best choices for our citizens and our economy.

The idea that our state of broadband is hurting our economy is betrayed by the facts: a look at our job creation, unemployment, per capita incomes and growth rates tell a very different story. None of this should be taken for granted, of course, but the "broadband = competitiveness" meme is not borne out. How many jobs is Iceland creating, by the way?

If broadband penetration in the US is relatively low, we might consider the possibility that citizens have given it a certain priority in their lives. We'll get higher rates over time -- Richard notes 24 million new US broadband users over the course of a year, a 40% increase. But to have the government setting policy on this is to impose a priority on citizens that they have not chosen for themselves.

Of course I would like to see more and faster broadband. We are building a lot of it in this country, and broadband use and availability are growing apace. Let's focus on doing the right thing, instead of making a superficial top-10 list.

----

Related: Martin Geddes asks us not to panic:

If we separately ranked US states, or divided the UK up into regions, the picture would change radically. London and southeast England would look great. So would a few US states like Virginia.

Some of those little regions with greater connectivity have familiar name tags. Like ‘Norway’, and ‘Luxembourg’. Yes, they’re real countries. [...] Yet their position in the rankings is an artificial by-product of how we divide up the statistics. It means nothing to the median European or North American.

If North and South Korea had a massive reconcilliation tomorrow, and thus the Unified Korean Republic plummeted to #102 in the world, do you think things are getting better, or worse? (Hint: begins with ‘b’.)

That's the question. We can easily point out that California and Florida have broadband rates that exceed those of the cited "leaders", with similar populations. So aren't they on the list?

If we want a meaningful list, let's talk apples to apples: compare actual, usable broadband across a number of large and diverse economies. How about North America vs the Euro area? Or versus the greater Far East?

07 February 2007

Esther Dyson, dynamist

Net doyenne Esther Dyson has a thoughtful piece on net neutrality over at the Puffington Host. She does a nice job of avoiding rhetoric and makes what I think are the sensible points on the subject:

[...] the paternalists and free-loaders who want to keep the Net the way it (supposedly) always was, open and "free" (for themselves as well as for consumers)? They want to make it illegal for certain (big bad) companies to offer too much in the way of network-based enhancements and charge for them. They are generally suspicious of business and even of consumers making their own choices. [...]

Perhaps the consumers should be able to decide for themselves, but amidst all the rhetoric they have a hard time figuring out what to ask for....

There are real issues here, but legislation isn't gong to solve them. Antitrust enforcement is probably the best solution.

To which I say, hallelujah. As much as I am willing to employ snark in this debate, my position comes down to the simple idea of avoiding new laws where they are not necessary. Remember, laws can only impede — they can't effectively compel you (or an organization or an industry) to do things. They can only specify what you cannot do.

We cannot legislate new bandwidth into existence. All we can do is to provide as free a playing field as possible, with basic protections (such as property rights and antitrust) at the outer margins.

Especially in the case of the technology industry, keeping all possibilities open is the way to maximize progress and truly measure public demand. Prophylactic new laws — beyond the myriad ones we already have — can only slow this down.

Dyson proves herself a dynamist on this point, in that she believes that our priorities should be based around making changes — and choices — possible. Net neutrality is the opposite of this: it is an attempt to lock in the current technological tradition at the expense of future possibilities.

30 January 2007

Net neutrality bonanza for lawyers

Peter Huber has an article in Forbes about how net neutrality's primary beneficiaries will be lawyers like himself. The funny thing about our little two-word catch-phrase is that...

It will be a 2 million-word law by the time Congress, the Federal Communications Commission and the courts are done with it. Grand principles always end up as spaghetti in this industry, because they aim to regulate networks that are far more complicated than anything you have ever seen heaped up beside an amusing little glass of chianti.

As with everything in politics, it all comes back to constituencies, which is a noble-sounding word for special interest groups. It should not be surprising that the majority of those arguing for neutrality are on the political left -- specifically, Congressional Democrats, one of whose largest constituencies is the bar.

Importantly, Huber points out the companies who are arguing for "neutrality" are already using decidedly non-neutral means for making sure their traffic gets to you quickly:

The network that's lighting your screen today isn't neutral at all. Google, Amazon [...] Citicorp--all pay a privately negotiated price for better connections from their huge banks of servers to the Internet. What they get are fast connections from their premises--and for just their content--to one of the several dozen "network access points" that channel data into the Internet's sprawling, ultrahigh-speed backbone.

Then they buy still more speed--for their content and no one else's--from companies like Akamai. Akamai provides neutrality-busting service. The company has deployed a global array of servers that cache content supplied by its customers so that it's sitting out there when it's needed, much closer to the people who need it.

This is important to point this out, if one is prone to making pro-neutrality arguments on the basis of fairness. The companies arguing most loudly for net neutrality are those who can afford to supersede it. In essence, their argument for neutrality is a business proposition -- neutrality will hamstring potential competitors while the big guys like Google zoom right past.

Now, to be clear, I think these companies should use any and all means to make their products more attractive. Of course they should be able to buy faster delivery systems like Akamai. It benefits consumers, it drives novel technology, it makes the web better for those who use their services.

The problem is, these companies don't believe that others should enjoy such advantages.

(h/t Adam Thierer)

----

Here is a bit more from Adam about how new laws turn into massive employment opportunities for lawyers. He studies the effect of our last big telecoms law, from 1996:

[...] let's take a quick tally of the paperwork burden the FCC managed to churn out in just three major "competition" rules it issued in an attempt to implement the Telecom Act [...]

1,575 pages and 6,770 footnotes worth of regulation in just three orders [...]

this was all implemented following the passage of a bill (The Telecom Act) that was supposed to be deregulatory in character [...]

Lawyers, in particular, did quite well thanks to the FCC's endless stream of litigation-prone rulemakings during the 1996-2003 period. Greg Sidak of Georgetown University Law School found that the number of telecom lawyers--as measured by membership in the Federal Communications Bar Association--grew by a stunning 73 percent in the late 1990s. That was largely driven by a 37 percent hike in FCC spending and a tripling of the number of pages of regulations in the FCC Record in the post-Telecom Act period. [emphasis in the original]

Now, imagine if we mobilized that sort of talent to, you know, build new networks. Read the whole thing.

23 January 2007

'Father of the Internet' against net neutrality

Here's Bob Kahn, one of the early inventors of the Internet, on the folly of net neutrality:

[...] Kahn warned against legislation that inhibited experimentation and innovation where it was needed.

Kahn rejected the term "Net Neutrality", calling it "a slogan". He cautioned against dogmatic views of network architecture, saying the need for experimentation at the edges shouldn't come at the expense of improvements elsewhere in the network.

"If the goal is to encourage people to build new capabilities...you want to incentivize people to innovate, and they're going to innovate on their own nets or a few other nets,"

"I am totally opposed to mandating that nothing interesting can happen inside the net," he said.

I've been against net neutrality for many reasons, but the most compelling of those is that it makes many kinds of experimentation illegal. Of course that's not the ostensible goal ("fairness", doncha know), but net neutrality legislation would make certain technologies, and the pricing models that go with them, against the law. And, more importantly, it would give the government a toehold for further legislation.

Anyone who is forward-looking in the world of technology should support freedom on all parts of the network. To support regulations that limit this is simply technophobic.

(h/t Glenn)

19 January 2007

New Washington Post editorial on net neutrality

Professors David Farber and Michael Katz have a new editorial at the Washington Post on net neutrality. They argue many of the things I've been arguing all along, and they lay it out quite clearly.

The Internet needs a makeover. Unfortunately, congressional initiatives aimed at preserving the best of the old Internet threaten to stifle the emergence of the new one. [...]

Network neutrality is supposed to promote continuing Internet innovation by restricting the ability of network owners to give certain traffic priority based on the content or application being carried or on the sender's willingness to pay. The problem is that these restrictions would prohibit practices that could increase the value of the Internet for customers. [...]

Blocking premium pricing in the name of neutrality might have the unintended effect of blocking the premium services from which customers would benefit. No one would propose that the U.S. Postal Service be prohibited from offering Express Mail because a "fast lane" mail service is "undemocratic." Yet some current proposals would do exactly this for Internet services.

Read the whole thing.

----

The ever-sensible Cynthia Brumfield has more.

San Francisco Wi-Fi politics

Cynthia over at IP Democracy has a good summary of the current state of SF’s municipal Wi-Fi project. The current deal proposes that Earthlink and Google will have exclusive rights to build and support a new wireless network.

On the uspide, I am glad that the city is not trying to build its own network, which would be an underperforming, wasteful boondoggle. Mayor Newsom agrees:

But Newsom rejected alternatives, saying San Francisco has neither the expertise nor the money to spare.

"I'm not going to take $10 million from poor people to pay for something that a private company has offered to pay for," he added, suggesting money for a system owned or part-owned by city government would take money from social programs.

However, granting exclusive rights to Earthlink/Google raises problems of its own, as Cynthia points out:

Aside from limiting competition due to EarthLink’s control of the unlicensed radio bands, not to mention Google’s role as sole ISP, the deal won’t even help the city’s low-income residents, who might have to shell out $80 to $200 for [home equipment] plus pay $21.95/month for relatively low-speed broadband service

I’ve said before that it’s not even clear there is a verifiable demand for this, which is to say customers who will pay for the network in such a way that supports itself. I also think it’s far from clear that Wi-Fi is the best technological choice (with WiMax on the horizon) or that blanket coverage of the city is a good allocation of resources.

For example, why would we blanket every residential neighborhood with Wi-Fi? I can buy DSL or cable for Internet access, and I doubt that a Wi-Fi antenna sitting down the block will offer anything that’s as reliable or fast. Plus, I can buy a 3G wireless plan for Verizon or Sprint if I need the mobility. So exactly what gap is being filled by muni Wi-Fi, at the end of the day?

The only argument I can see is for true public spaces, which is to say, the city might consider Wi-Fi as part of its parks and libraries budgets. Those are places that residents actually expect municipal services. And if coffee shops and shopping malls want it, those businesses can do it themsleves. Many already do, of course.

Seems to me the city should simply be non-discriminatory and let any company that wants to come in and build a network to do so, with the same rules applying to all comers. It would obviate the politics and offer a true test of the viability of municipal Wi-Fi.

17 January 2007

Google vs. neutrality, part 3

[nerd stuff, bear with me]

Richard Bennett points out that Google has applied for a patent on QoS, which for non-techies means a way of making sure certain Internet traffic has priority over other traffic. Seems to be the precise opposite of net neutrality, no?

The present invention provides efficient and effective quality of service for information that is time sensitive (e.g., real time data) [...]

In one embodiment of the present invention time sensitive information is cut through routed on a virtual channel and pre-empts non time sensitive information.

Interesting: information that "pre-empts" and "cuts through". I wonder whose traffic they intend to give this sort of priority treatment?

Google has no interest in neutrality of any sort, be it on the content level or the physical network. By cynically backing net neutrality regulation, they hope to subdue potential competitors through force of government. At the same time, they work to build advantages that are theirs alone.

If you believe that net neutrality is in some way a noble or progressive concept, take some time to understand the goals of its biggest proponents.

----

As much as I love to bash Google's hypocrisy, I support their right to develop any and all technology that gives them advantage. They understand the technical advantages of being able to prioritize traffic. The best way to tune this priority is to let folks pay for it to the extent they believe it important.

You might recognize this as "the market". In the real world, the market ain't neutral. It makes real decisions, all day, every day, to express the pluralistic will(s) of the people. The result is wealth and freedom for more people than any other system, plus an extraordinary ability to adapt to changes.

I'd like a similar wealth and dynamism on our networks. In the same way that socialism helps to ensure a roughly equal level of poverty across a society, network neutrality promises a similar stasis for the Internet. I think we can do better.

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